SUPPORT & REFUNDS
How can I help?
A missing download, a file that won’t open, or a refund request within 7 days of purchase — tell me what happened so I can help put it right.
Send your request
Can’t see the form? Open the support form in a new tab.
A few quick answers
I can’t find my download.
Look in your device’s Downloads folder first. If you still have the download page open, try that file’s button again. If an email was sent, check your spam or promotions folder too. Still missing it? Send a request with the email address used for your order.
The PDF opened instead of saving.
That’s normal on some devices. Look for the Download arrow or Save option in the PDF viewer. On an iPhone or iPad, use Share, then Save to Files.
How do I ask for a refund?
Send a refund request within seven days of purchase and include the email address used at checkout. The manual comes with a seven-day, full-refund promise. No hard feelings.
I think I paid twice.
Send the email address used for payment and the dates of the charges. An order number is helpful if you have one. Please do not include full card or bank details.